We’re happy to let you know that the reopening of our branch lobbies is underway, and we’re eager to serve you.

Our branch lobbies will be reopening on Wednesday, July 8th.

As we reopen, safeguarding your health and the health of our employees is our top priority.

For the safety of our customers and staff, the number of people permitted in our lobby at any given time will be limited. We will be implementing the following procedures:

You will be greeted at the lobby door by a staff member. Our greeter will ask you to lower your mask to confirm your identity, and will then open the lobby door for you. If the lobby is at its maximum allowable capacity, we ask that you remain in line until additional customers are permitted to enter.

All customers and staff are required to wear masks in our buildings.

Floor decals have been placed throughout the branches indicating six-foot distancing.

Hand sanitizer will be available as you enter.
Plexiglass wellness barriers for teller stations.

6-foot social distancing signage and floor markings for your safety.

Employees will be wearing masks and we require that you wear masks as well.

Occupancy limits
will be in place.

Increased branch cleaning will occur daily and throughout the day.
Direction for our employees to stay home if they feel ill or are experiencing COVID-19 symptoms.

Our lobby and drive-up (where available) hours vary by location.
Click here to find your local branch hours.

All lobbies will be closed.
The following branch locations will offer drive-up or banking by appointment services from 9 a.m.–Noon:
Canaan, Lakeville and Sharon, CT
Great Barrington and Sheffield, MA
Dover Plains and Millerton, NY

customer support

Monday–Friday: 8:00 a.m.–5:00 p.m.
Saturday: 9:00 a.m.–Noon

banking by appointment
If you prefer, we will continue to offer banking by appointment – just reach out to your Branch Manager. A complete listing of our branches and direct contact information can be found here

Please remember that our e-Banking and Mobile App offer many of the services you use most frequently. Both are free, secure, and easy to use for checking balances, paying bills, making mobile deposits, transferring money and more!

Not an e-Banking customer? Enroll here.

Download our Mobile App today by visiting your app store!
For more information, click here.

As we adjust to these new “safe banking” guidelines, we recognize there may be longer-than-usual wait times in our lobbies. We encourage you to continue to use our drive-ups, e-Banking, and our Mobile app to complete transactions.

We appreciate your patience and cooperation as we reopen our branches under these “new” guidelines.
We look forward to seeing you soon!